Privacy Policy

1. Information We Collect

a) Personal Information

• Email address (for account creation, notifications, and newsletters)
• Name (optional)

b) User-Generated Content

• Questions, prompts, or messages you submit for AI readings

c) Technical & Usage Information

• IP address, device type, browser, and operating system
• Pages visited, time spent on pages, interactions with the service
• Analytics data from services like Google Analytics

d) Payment Information

We use Xsolla to process payments. We do not store full payment details. Only the minimum information required for processing is shared securely with Xsolla.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide AI tarot readings and related services
• To personalize and improve the Service
• To communicate service updates, offers, and promotions (if you opted in)
• To process payments securely through Xsolla
• To comply with legal obligations

3. Legal & Entertainment Disclaimer

• ArkanaFlow is strictly for entertainment purposes.
• Readings are automatically generated by AI and may not be accurate.
• We are not providing professional advice, and users assume responsibility for any decisions made based on readings.

4. Sharing Your Information

We respect your privacy. We do not sell or rent your personal information. We may share information only in the following circumstances:

• With Xsolla to complete transactions
• With analytics providers (Google Analytics) for service improvement
• As required by law or to enforce our Terms of Service

California residents (CCPA): We do not sell your personal information. For more information, visit our Do Not Sell My Personal Information page.

5. Data Retention

• We retain your personal information and reading history as long as your account is active or as needed to provide the Service.
• Data may be anonymized for analytics and product improvement.
• If you delete your account, we will delete your personal data within 30 days, except where required by law (e.g. transaction records kept for up to 5 years).

6. Cookies & Tracking

We use cookies and similar tracking technologies for functionality, analytics, and personalization. A comprehensive cookie management system is in place, allowing you to control your preferences. See our Cookie Policy for full details.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or update your personal information
• Request deletion of your personal data
• Opt-out of marketing communications
• Exercise other rights under local privacy laws (e.g., GDPR, CCPA)

To exercise your rights, contact us at arkanaflow-org@protonmail.com. We will respond within 30 days.

8. Security

We implement reasonable security measures to protect your information, including encrypted connections (HTTPS) and secure database storage. However, no system can guarantee complete security. You are responsible for maintaining the confidentiality of your account credentials.

9. Children's Privacy

ArkanaFlow is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information, please contact us to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date. We encourage you to review the policy periodically. Where changes are significant, we will notify registered users by email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: arkanaflow-org@protonmail.com
• Website: arkanaflow.com