✦ArkanaFlow

✦ LEGAL ✦

Refund Policy

Effective Date: March 20, 2026

This Refund Policy applies to all purchases made through ArkanaFlow (“we,” “our,” or “the Service”). Payments are processed by Dodo Payments, our merchant of record.

1. Arcana Credit Packs

  • Used credits: Credits that have been consumed (spent on sessions) are non-refundable.
  • Unused credits: If you have not used any credits from a pack, you may request a refund within 7 days of purchase.
  • Credits do not expire and carry over indefinitely as long as your account remains active.

2. Exceptions

  • Refunds may be granted outside of these windows in cases of documented technical failure that prevented access to the Service — for example, a billing error or a service outage lasting more than 24 hours.
  • Where applicable consumer protection law in your jurisdiction grants you stronger rights, those rights are not limited by this policy.

3. How to Request a Refund

To request a refund, email us at arkanaflow-org@protonmail.com with the subject line “Refund Request” and include:

  • The email address associated with your account
  • The date of purchase
  • A brief reason for the request

We aim to respond within 3 business days. Approved refunds are issued through Dodo Payments to the original payment method; depending on your bank, they typically appear within 5–10 business days.

4. Chargebacks

If you initiate a chargeback with your bank or payment provider before contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out directly first — most issues can be resolved quickly.

5. Contact

Questions about this policy? Contact us at:

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